Frequently Asked Questions
Everything you need to know about the Obsidian Descension experience.
What is the standard shipping timeframe for orders?
Domestic orders are typically processed within 2-3 business days and delivered within 5-7 business days. International shipping times vary by location but generally take 10-15 business days.
How do I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to initiate a domestic exchange or return for a full refund.
How should I care for my Obsidian Descension garments?
To preserve the integrity of our premium fabrics and prints, we recommend washing items inside out in cold water and hanging them to dry. Avoid using bleach or high-heat tumble drying.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Klarna and Afterpay.
Are your materials ethically sourced?
Yes, we are committed to sustainable fashion. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials designed to last beyond a single season.